voip

Switch to a Cloud Phone System

Our VoIP management portal provides you with all the features and functions needed to perfect your business’s communications including:

Call recording
Phone provisioning
Time of day routing
IVR solutions
Call queues
Inbound/outbound management

Number provisioning
Reporting
Conferencing services
Voicemail to email
Record your own messages
Call pickup groups

PBX FEATURES

TIME OF DAY ROUTING

Route calls to a Work or Out of Office dial plan based on the current time. We can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.

INCOMING CALL MANAGEMENT

Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.

CALL QUEUING

You can create as many queues as you like. Configure them with a ringing strategy, an SLA target and a Redial After time.

HOSTED CALL RECORDING

You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage

FRAUD PREVENTION

Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.

AUTO ATTENDANT

Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings

NUMBER PROVISIONING

The portal allows for us to provision a UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers.

EXTENSION PROVISIONING

We can add, update and remove users at any time via the portal. Add new extensions to generate authentication details for your IP phone, or add your Snom or Yealink MAC address into our provisioning platform for easy, no touch configuration options.

VOICEMAIL TO EMAIL

All voicemail boxes are configured with an email recipient, where any voicemails are converted into an email attachement and mailed to the recipient instantly

CALL PICKUP

Pick up a call from a ringing handset within your organisation. We can enable this via the portal at no extra cost and upon request we can create individual Pickup Groups for your business' departments.

BUSY LAMP FIELD

See a visual representation of your colleague's phone status using your IP phone. The feature is enabled via the portal at no extra cost and tells you whether your colleague is either on the phone, off the phone or if their phone is ringing

RECORD YOUR OWN MESSAGES

Set up a short code in the portal that when dialed from your IP phone, prompts you to record a message. Once you're finished, the message is immediately uploaded to your account and ready to use in dial plans.

OUTGOING CALL MANAGEMENT

CALL BLOCKING

You can easily block nuisance numbers using the portal call blocking feature. You can block a single number or a range of numbers from contacting you and you can block numbers from being called by specific outgoing groups too.

Supporting You

You can check the current registration status of all your extensions using our Diagnostics page.

You can always reach us by telephone on 01769 599 020 from any handset connected to our network.

Email support is provided via roar@thelionslair.limited
and handled by our expert UK-based team.

The benefits of hosting telephone systems - Advantages

1. One of the great things about having a Hosted Telephony system in your business is that they are less vulnerable to power and internet outages during harsh weather. Usually your service provider, which would be Packnet, will have a network redundancy in place to ensure that in the case anything happens, there will be backup so your business won’t suffer.

2. A Hosted telephone system does not usually require any installation. The provider will send phones out preconfigured and access to phone system features, for example call pickup is automatic.

	Traditional PBX	Hosted PBX
COSTS	Adopting a traditional system will mean that the initial charge and set-up costs of your phone system will be higher. In addition to that, you will also have to fork out the money for maintenance. A traditional PBX is perfect if your company is more comfortable with making a one-time purchase rather than a monthly fee.	Off-premise PBX systems do not require any installation, meaning your business will bypass the high initial charge. Money for maintenance is usually added within your provider’s plan, which means that in the case of any problems, you will be protected.
MAINTENANCE	Traditional PBX systems use copper wires, which are far more susceptible to bad elements and power outages. And since the system is on your premise, your business will need to foot the bill towards fixing any issues.	Hosted PBXs are less vulnerable to power and internet outages during harsh weather. Usually your service provider will have network redundancy to make sure that in case anything happens there will be backup.
FLEXIBILITY	When you have a traditional PBX, you may need to remove or add extensions, and typically this does require training. Problems may occur if you don’t have any staff experienced with technology.	With a provider maintaining the system for your business, things such as adding or removing extensions can be done swiftly by experts. If your organisation has more than one location or employees that need to travel frequently, a hosted PBX system gives you the option to have all extensions under one system.
SPACE	With an On-site phone system, you will need to consider an appropriate space to keep your phone system powered and secured. If you have space to spare, then perfect.	The phone system is held within the premises of your provider meaning that you don’t need a designated area specific to the phone system. This is great for budding businesses and SMEs.
SETUP	When it comes to a traditional PBX system, your business will be in charge of the system’s overall installation.	A Cloud-based PBX does not usually require any installation. The provider will send phones out preconfigured and access to phone system features, for example call pickup, is automatic.
USAGE	When you have a traditional PBX, you may need to remove or add extensions, and typically this does require training. Problems may occur if you don’t have any staff experienced with technology.	With a provider maintaining the system for your business, things such as adding or removing extensions can be done swiftly by experts.

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